Використання штучного інтелекту у готельно-ресторанному бізнесі: від автоматизації процесів до персоналізованого обслуговування

Abstract

The hotel and restaurant business is one of the most progressive, as the main goal of business entities is to constantly update, study and meet the needs of consumers, which are rapidly changing in the modern world. One of the ways to improve processes and service is to automate them based on the dynamic introduction of innovations and AI. Thanks to the use of AI, a business entity is able to achieve an increase in the quality of services and customer satisfaction while maintaining efficiency and profitability. In the future, AI will continue to optimize the work with large data sets, improve the offer of personalized services and communication with guests.